Refund Policy

At Her Primal Club, we want you to love your purchase. We understand that sometimes things don't work out exactly as planned, which is why we've created a straightforward and fair return policy that gives you 1 full year to try our products. 

365-Day Return Window

You have 365 days from the delivery date of your latest order to initiate a return. Here's what you need to know:

Return Requirements:

- Item must be in original condition
- Original packaging included
- Valid proof of purchase

How to Start Your Return

1. Email us at herprimalclub@gmail.com with:

- Your order number
- The item you wish to return
- Reason for return

2. Our team will respond within 24 hours with return instructions

3. Once approved, you'll receive a return shipping label

4. Package your return securely using original packaging

Refund Process

Once we receive your return:

- Quality check completed within 48 hours
- Refund processed to original payment method within 3-5 business days
- Bank processing time: 5-10 additional business days
- Confirmation email sent once refund is issued

Refund Includes:

- Full product price
- Original shipping cost (if return due to our error)
- Return shipping costs (if return due to our error)

Damaged or Incorrect Items

Found an issue? We're here to help:

- Inspect all items immediately upon delivery
- Document any damage with photos
- Contact herprimalclub@gmail.com within 48 hours of delivery
- Include order number and detailed description of the issue

Additional Information

Gift Returns

- Store credit available for returns without receipt
- Original purchaser will not be notified
- Gift receipts available upon request

Need Help?

Our customer service team is ready to assist:

- Email: herprimalclub@gmail.com
- Response Time: Within 24 hours
- Business Hours: Monday-Friday, 9am-5pm EST

Your Satisfaction Guarantee

We're committed to your complete satisfaction. If you're not entirely happy with your purchase, let us make it right.